Privacy Notice

Privacy Policy

PRIVACY SINTESI SNC

THE SUBSCRIBER OF THE PRESENT IS INFORMED THAT THE LEGISLATIVE DECREE N. 196/2003 PROVIDES FOR THE PROTECTION OF PERSONS AND OTHER SUBJECTS REGARDING THE PROCESSING OF PERSONAL DATA. ACCORDING TO THE LAWS INDICATED, THIS TREATMENT WILL BE BASED ON PRINCIPLES OF CORRECTNESS, LAWFULNESS AND TRANSPARENCY PROTECTING THE PRIVACY AND RIGHTS OF THE SUBSCRIBER. THE FOLLOWING INFORMATION IS PROVIDED PURSUANT TO ARTICLE 13 OF THE LEGISLATIVE DECREE N. 196/2003. THE TREATMENT WE INTEND TO CARRY OUT:

A) HAS THE PURPOSE OF CONCLUDING, MANAGING AND EXECUTING CONTRACTS FOR THE SUPPLY OF THE REQUESTED SERVICES; TO ORGANIZE, MANAGE AND EXECUTE THE PROVISION OF SERVICES ALSO THROUGH COMMUNICATION OF DATA TO THIRD PARTIES OF OUR SUPPLIERS; TO FULFILL THE LEGAL OBLIGATIONS OR OTHER OBLIGATIONS REQUIRED BY THE COMPETENT AUTHORITIES; B) WILL BE CARRIED OUT IN THE FOLLOWING WAYS: COMPUTERIZED / MANUAL; C) EXCEPT AS STRICTLY NECESSARY FOR THE CORRECT EXECUTION OF THE SUPPLY CONTRACT, THE DATA WILL NOT BE COMMUNICATED TO OTHER SUBJECTS, IF NOT EXPRESSLY ASKING FOR THEIR CONSENT.

WE FURTHER INFORM YOU THAT THE COMMUNICATION OF DATA IS ESSENTIAL BUT NOT MANDATORY AND ANY REFUSAL HAS NO CONSEQUENCE BUT COULD LEAD TO FAILURE TO TIMELY FULFILL THE OBLIGATIONS ASSUMED BY SINTESI SNC FOR THE PROVISION OF THE SERVICE REQUESTED BY YOU. THE DATA CONTROLLER IS SINTESI SNC WITH REGISTERED OFFICE VIA DEL LAVORO 14, 31013 CODOGNÈ (TV), WHICH YOU CAN CONTACT TO ASSERT YOUR RIGHTS AS REQUIRED BY ARTICLE 7 OF LEGISLATIVE DECREE N.196/2003, WHICH WE REPORT BELOW IN FULL:

ART. 7 RIGHT OF ACCESS TO PERSONAL DATA AND OTHER RIGHTS

1. THE INTERESTED PARTY HAS THE RIGHT TO OBTAIN CONFIRMATION OF THE EXISTENCE OR NOT OF PERSONAL DATA CONCERNING HIM / HER, EVEN IF NOT YET REGISTERED, AND THEIR COMMUNICATION IN INTELLIGIBLE FORM.

2. THE INTERESTED PARTY HAS THE RIGHT TO OBTAIN THE INDICATION:
A) OF THE ORIGIN OF PERSONAL DATA;
B) OF THE PURPOSES AND METHODS OF THE PROCESSING;
C) OF THE LOGIC APPLIED IN CASE OF TREATMENT CARRIED OUT WITH THE AID OF ELECTRONIC INSTRUMENTS;
D) OF THE IDENTIFYING DETAILS OF THE HOLDER, OF THE RESPONSIBLE AND OF THE DESIGNATED REPRESENTATIVE ACCORDING TO ARTICLE 5, PARAGRAPH 2;
E) OF THE SUBJECTS OR CATEGORIES OF SUBJECTS TO WHOM THE PERSONAL DATA MAY BE COMMUNICATED OR WHO CAN LEARN ABOUT THEM AS APPOINTED REPRESENTATIVE IN THE TERRITORY OF THE STATE, MANAGERS OR AGENTS.

3. THE INTERESTED PARTY HAS THE RIGHT TO OBTAIN:
A) UPDATING, RECTIFICATION OR, WHEN INTERESTED, INTEGRATION OF DATA;
B) THE CANCELLATION, TRANSFORMATION INTO ANONYMOUS FORM OR BLOCKING OF DATA PROCESSED UNLAWFULLY, INCLUDING DATA WHOSE RETENTION IS UNNECESSARY FOR THE PURPOSES FOR WHICH THE DATA WERE COLLECTED OR SUBSEQUENTLY PROCESSED;
C) THE ATTESTATION THAT THE OPERATIONS REFERRED TO IN LETTERS A) AND B) HAVE BEEN BROUGHT TO THE ATTENTION, ALSO AS REGARDS THEIR CONTENT, OF THOSE TO WHOM THE DATA HAVE BEEN COMMUNICATED OR DISSEMINATED, EXCEPT IN THE CASE WHERE THIS FULFILLMENT IS IT PROVES IMPOSSIBLE OR INVOLVES A USE OF MEANS MANIFESTLY DISPROPORTIONATE TO THE PROTECTED RIGHT.

4. THE INTERESTED PARTY HAS THE RIGHT TO OBJECT, IN WHOLE OR IN PART:
A) ON LEGITIMATE GROUNDS, TO THE PROCESSING OF PERSONAL DATA CONCERNING HIM / HER, EVEN THOUGH THEY ARE RELEVANT TO THE PURPOSE OF THE COLLECTION;
B) TO THE PROCESSING OF PERSONAL DATA CONCERNING HIM FOR THE PURPOSE OF SENDING ADVERTISING OR DIRECT SALES MATERIAL OR FOR CARRYING OUT MARKET RESEARCH OR COMMERCIAL COMMUNICATION.

CONSENT FORM ACQUISITION OF THE ABOVE INFORMATION, MADE PURSUANT TO ART. 13 OF LEGISLATIVE DECREE NO. 196/2003, I CONSENT TO THE PROCESSING OF MY DATA AS DESCRIBED ABOVE.

TERMS AND CONDITIONS GENERAL CONDITIONS

BY REGISTERING AND SUBSEQUENTLY PLACING THE ORDER ON THIS SITE, THE CUSTOMER DECLARES TO HAVE READ ALL THE INFORMATION LISTED BELOW, AND TO ACCEPT THE GENERAL TERMS AND CONDITIONS OF SALE. THE "PRIVATE" CUSTOMER, ONCE THE ONLINE PURCHASE HAS BEEN MADE, WILL BE RESPONSIBLE FOR PRINTING OR ELECTRONICALLY SAVING THE GENERAL CONDITIONS OF SALE, COMPLYING WITH THE PROVISIONS OF ARTICLES 3 AND 4 OF THE DLGS 185/1999 ON DISTANCE SALES.

THEREFORE, COMPLAINTS OR CLAIMS FOR DAMAGES WILL NOT BE ACCEPTED, FOR EVERYTHING CONCERNING THE NON-ACCEPTANCE OF THE CONDITIONS OF SALE. ALL PRICES SHOWN ON THE SITE ARE INCLUSIVE OF VAT.

RIGHT OF WITHDRAWAL - ART. 64 D.LGS. N. 206 OF 06/09/2005

THE CUSTOMER (CONSUMER), WHO HAS PURCHASED PRODUCTS THROUGH E-COMMERCE SITE, HAS THE RIGHT TO WITHDRAW FROM THE CONTRACT CONCLUDED WITH THE SELLER, WITHOUT ANY PENALTY AND WITHOUT SPECIFYING THE REASON, WITHIN 10 (TEN) WORKING DAYS: - FROM THE DATE TO SIGN THE ORDER NOTE; - FROM THE DATE OF RECEIPT OF THE GOODS. THIS RIGHT IS RESERVED EXCLUSIVELY FOR NATURAL PERSONS (CONSUMERS), SO IT CAN NOT BE EXERCISED BY LEGAL PERSONS AND BY NATURAL PERSONS ACTING FOR PURPOSES RELATED TO THEIR PROFESSIONAL ACTIVITY. THE CUSTOMER TO EXERCISE THE RIGHT OF WITHDRAWAL MUST:

A) SEND, WITHIN THE TERM OF 10 (TEN) WORKING DAYS FROM THE DATE OF SIGNING OF THE ORDER NOTE OR FROM THE DATE OF RECEIPT OF GOODS, TO THE SELLER, WRITTEN NOTICE OF WITHDRAWAL BY REGISTERED LETTER WITH ACKNOWLEDGMENT OF RECEIPT. THE COMMUNICATION CAN BE SENT, WITHIN THE SAME TERM, ALSO BY TELEGRAM, TELEX, E-MAIL AND FAX, PROVIDED IT IS CONFIRMED BY REGISTERED LETTER WITH ACKNOWLEDGMENT OF RECEIPT WITHIN THE FOLLOWING FORTY-EIGHT HOURS;

B) SEND THE SELLER, USING A CARRIER OF HIS CHOICE AND HIS EXCLUSIVE EXPENSES, WITHIN TEN WORKING DAYS FROM THE DATE OF RECEIPT OF THE GOODS, THE PRODUCT / S PURCHASED, SUITABLY PROTECTED AND PACKED IN THEIR ORIGINAL PACKAGING, ACCOMPANIED BY ALL ANY ACCESSORIES, DOCUMENTATION AND USER MANUALS. THE IDENTIFICATION TAG AND / OR LABELS, IF ANY, MUST STILL BE ATTACHED TO THE PRODUCTS UPON RETURN.

IT IS AN ESSENTIAL CONDITION FOR THE EXERCISE OF THE RIGHT OF WITHDRAWAL THE SUBSTANTIAL INTEGRITY OF THE PRODUCTS TO BE RETURNED. THE PRODUCTS MUST NOT HAVE BEEN DAMAGED OR ALTERED.

THE CUSTOMER MUST RETURN THE GOODS, USING A CARRIER OF HIS CHOICE AND HIS EXCLUSIVE EXPENSES, TO THE ADDRESS OF THE SELLER'S REGISTERED OFFICE.

IN CASE OF EXERCISE OF THE RIGHT OF WITHDRAWAL, THE SELLER, RECEIVED THE GOODS, CHECKED THAT THE SAME IS COMPLETE, COMPLETE WITH ALL ITS PARTS, WITH THE ORIGINAL PACKAGING COMPLETELY INTACT AND WITHOUT ANY DAMAGE, WILL REFUND THE CUSTOMER THE AMOUNT PAID, EXCLUDING DIRECT COSTS FOR THE RETURN OF GOODS, IN THE SHORTEST POSSIBLE TIME AND, IN ANY CASE, WITHIN THIRTY DAYS FROM THE DATE ON WHICH THE SELLER BECAME AWARE OF THE RIGHT OF WITHDRAWAL BY THE CUSTOMER.

THE VENDITOE WILL REIMBURSE THE CUSTOMER THE AMOUNT PAID IN THE FOLLOWING WAYS: BANK TRANSFER; PAYPAL REFUND;OR OTHER METHOD AGREED AND CONFIRMED WITH THE CUSTOMER.

IN CASE OF PARTIAL WITHDRAWAL FOR THE PURCHASE OF MORE PRODUCTS, THE TRANSPORT COSTS WILL NOT BE REIMBURSED.THE VALUE DATE OF THE AMOUNT REIMBURSED WILL BE THE SAME AS THE DEBIT.

GUARANTEE - DEFECTS OF CONFORMITY PURSUANT TO LEGISLATIVE DECREE N.24 OF 02-02-2002

SINTESI SNC IS RESPONSIBLE TO THE CONSUMER FOR ANY LACK OF CONFORMITY FOUND AT THE TIME OF RECEIPT OF THE GOODS BY THE CONSUMER.

THE LACK OF CONFORMITY IS FOUND FOR:
1. OPERATING FAULT
2. INTERNAL DAMAGE DUE TO TRANSPORTATION AND NOT IMMEDIATELY DETECTABLE UPON RECEIPT 3. WRONG SHIPMENT

THE LACK OF CONFORMITY MUST BE REPORTED WITHIN 6 MONTHS AFTER THE DATE OF PURCHASE.

THE WARRANTY IS APPLIED TO ALL THOSE PRODUCTS THAT, ONCE PURCHASED, SHOW CONFORMITY DEFECTS AND / OR MALFUNCTIONS NOT IMMEDIATELY VERIFIABLE AT THE TIME OF PURCHASE, PROVIDED THAT THE PRODUCT HAS BEEN USED CORRECTLY AND IN COMPLIANCE WITH THE ATTACHED TECHNICAL DOCUMENTATION.

THIS WARRANTY WILL EXPIRE AT THE MOMENT IN WHICH NEGLIGENCE, BAD PRESERVATION OF THE PRODUCT, NEGLIGENCE DURING USE OR MAINTENANCE IS DETECTED. IN THE EVENT THAT A LACK OF CONFORMITY IS FOUND, THE CONSUMER HAS THE RIGHT TO REPLACE THE ASSET, WITHOUT ANY ADDITIONAL EXPENSE.

GUARANTEE - EXERCISE OF LAW

IN CASE THE PRODUCT PURCHASED ON SHOP.SINTESI-ASSISTENZA.IT IS DEFECTIVE OR MALFUNCTIONING, TO OBTAIN THE RESTORATION OF THE GOODS IT WILL BE NECESSARY TO FOLLOW THIS SIMPLE PROCEDURE:

1. WITHIN 6 MONTHS OF RECEIPT OF THE GOODS, SEND NOTICE TO SINTESI SNC VIA E-MAIL AT INFO@SINTESI-ASSISTENZA.IT INDICATING THE LACK OF CONFORMITY OF THE PRODUCT.
2. STAY AWAITING A WRITTEN AUTHORIZATION THAT WILL BE COMMUNICATED WITHIN 2 DAYS OF RECEIPT OF THE NOTIFICATION BY THE CUSTOMER
3. CAREFULLY PACK THE COMPLETE PRODUCTS OF YOUR ORIGINAL PACKAGING AND ANY ACCESSORIES ORIGINALLY SUPPLIED.

THE COSTS OF RETURNING THE PRODUCT WILL BE BORNE BY SINTESI SNC ONLY IF THE CONSUMER IS A PRIVATE INDIVIDUAL. THE COMPANIES WILL HAVE TO PROVIDE AT THEIR OWN EXPENSE FOR THE RETURN OF THE PRODUCT. IN ANY CASE, THE PRODUCT THAT HAS CONFORMITY DEFECTS MUST ALWAYS BE RETURNED (UNLESS OTHERWISE AGREED BETWEEN THE PARTIES); OTHERWISE IT WILL NOT BE POSSIBLE TO REPLACE THE PRODUCT. ONCE THE PRODUCT HAS BEEN RECEIVED AND THE DEFECT HAS BEEN CHECKED, SINTESI SNC WILL REPLACE IT AS INDICATED ABOVE.

RETURNS OF GOODS

THE CUSTOMER CAN MAKE THE RETURN OF GOODS SUBJECT TO AUTHORIZATION BY SINTESI SNC REQUESTING THE FORM CALLED AUTHORIZATION RETURN REQUEST AT THE ADDRESS INFO@SINTESI-ASSISTENZA.IT. THIS FORM MUST BE DULY COMPLETED AND SENT BACK TO SINTESI SNC WITHIN A TIME NOT EXCEEDING 10 WORKING DAYS.

COMPLAINTS

WHEN THE GOODS ARE COLLECTED, THE CUSTOMER IS REQUIRED TO CHECK: THAT THE PACKAGING IS INTACT, HAS NOT BEEN DAMAGED, WET, TAMPERED WITH OR HAS UNDERGONE ANY KIND OF ALTERATION. ANY DAMAGE FOUND MUST BE IMMEDIATELY REPORTED TO THE COURIER MAKING THE DELIVERY. ONCE THE COURIER'S DOCUMENT HAS BEEN SIGNED, THE CUSTOMER CAN NO LONGER CONTEST THE WITHDRAWN PRODUCT REGARDING THE CHARACTERISTICS OF THE PACKAGE DELIVERED. ANY PROBLEMS MENTIONED ABOVE MUST BE REPORTED WITHIN 7 DAYS OF RECEIPT OF GOODS IN THE MANNER LISTED BELOW. IN CASE OF FAILURE TO COLLECT WITHIN 5 WORKING DAYS OF THE MATERIAL IN STORAGE AT THE COURIER'S WAREHOUSES DUE TO REPEATED INABILITY TO DELIVER TO THE ADDRESS SPECIFIED BY THE CUSTOMER WHEN ORDERING, THE ORDER WILL BE AUTOMATICALLY CANCELED. FOR EACH ORDER PLACED, A REGULAR SALES INVOICE WILL BE ISSUED, WHICH WILL BE SENT TOGETHER WITH THE RECEIPT OF THE GOODS.
ANY CLAIMS FOR DAMAGES OR TAMPERING DURING TRANSPORT MUST BE CHALLENGED TO THE CARRIER UPON RECEIPT AND COMMUNICATED WITHIN 8 DAYS TO SINTESI SNC AT INFO@SINTESI-ASSISTENZA.IT AFTER THIS DEADLINE THE COMPLAINT CAN NO LONGER BE ACCEPTED.

PRODUCTS NOT AVAILABLE

IF THE MATERIAL ORDERED BY THE CUSTOMER IS NOT AVAILABLE, SINTESI SNC RESERVES THE RIGHT TO REPLACE IT WITH ONE OF SIMILAR QUALITY AND CHARACTERISTICS OR, IN THE ABSENCE OF A SIMILAR PRODUCT, TO RETURN TO THE CUSTOMER THE AMOUNT PREVIOUSLY PAID AT THE TIME OF PURCHASE.

FALSE ORDERS

IT IS STRICTLY FORBIDDEN FOR THE PURCHASER TO ENTER FALSE, AND / OR INVENTED, AND / OR FICTITIOUS DATA. THE PERSONAL DATA AND THE E-MAÀIL ADDRESSES MUST BE EXCLUSIVELY THEIR OWN AND NOT OF THIRD PERSONS. IT IS EXPRESSLY FORBIDDEN TO MAKE DOUBLE REGISTRATIONS CORRESPONDING TO A SINGLE PERSON OR ENTER DATA OF THIRD PARTIES. THROUGH OUR SYSTEM WE ARE ABLE TO REGISTER THE IP ADDRESSES THROUGH WHICH ORDERS ARE PLACED, THUS BEING ABLE TO TRACE THE NAME OF THOSE WHO HAVE MADE THEM IN BAD FAITH: WE RESERVE THE RIGHT TO PROSECUTE ANY VIOLATION OR ABUSE, IN THE INTEREST OF OF THE PRIVACY AND SECURITY OF OUR BUYERS. IN THE EVENT THAT SINTESI SNC BECOMES AWARE OF THE EXISTENCE OF FALSE PURCHASE ORDERS, FRAUD ATTEMPTS OR REGISTRATIONS THAT DO NOT CORRESPOND TO REALITY, IT RESERVES THE RIGHT TO TRANSMIT TO THE COMPETENT AUTHORITIES ALL USEFUL INFORMATION IN ORDER TO FACILITATE INVESTIGATIONS.



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Sintesi Assistenza S.n.C
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31013 Cimavilla di Codognè (TV)
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