Conditions of Use


By registering and subsequently placing the order on this site, the customer declares to have read all the information listed below, and to accept the general terms and conditions of sale. The "private" customer, once the online purchase has been made, will be responsible for printing or electronically saving the general conditions of sale, complying with the provisions of articles 3 and 4 of the dlgs 185/1999 on distance sales.therefore, complaints or claims for damages will not be accepted, for everything concerning the non-acceptance of the conditions of sale.

All prices shown on the site are inclusive of vat.

RIGHT OF WITHDRAWAL - ART. 64 D.LGS. N. 206 of 06/09/2005
The customer (consumer), who has purchased products through e-commerce site, has the right to withdraw from the contract concluded with the seller, without any penalty and without specifying the reason, within the term of 10 (ten) working days:
- from the date of signing of the order note;
- from the date of receipt of the goods.
This right is reserved exclusively for natural persons (consumers), so it can not be exercised by legal persons and by natural persons acting for purposes related to their professional activity.
The customer to exercise the right of withdrawal must:

a) send, within the term of 10 (ten) working days from the date of signing the order note or from the date of receipt of goods, to the seller, written notice of withdrawal by registered letter with acknowledgment of receipt . The communication can be sent, within the same term, also by telegram, telex, e-mail and fax, provided it is confirmed by registered letter with acknowledgment of receipt within the following forty-eight hours;

b) send the seller, using a carrier of his choice and his exclusive expenses, within ten working days from the date of receipt of the goods, the product / s purchased, suitably protected and packed in their original packaging, accompanied by all any accessories, documentation and user manuals . The identification tag and / or labels, if any, must still be attached to the products upon return.
It is an essential condition for the exercise of the right of withdrawal the substantial integrity of the products to be returned. The Products must not have been damaged or altered.
The customer must return the goods, using a carrier of his choice and his exclusive expenses, to the address of the registered office of the seller.

In case of exercise of the right of withdrawal, the seller, received the goods, checked that the same is complete, complete with all its parts, with the original packaging completely intact and without any damage, will refund the customer the amount paid, excluding direct costs for the return of goods, in the shortest possible time and, in any case, within thirty days from the date on which the seller became aware of the right of withdrawal by the customer.
The seller will reimburse the customer the amount paid in the following ways: bank transfer; paypal refund; or other method agreed and confirmed with the customer.
In case of partial withdrawal for the purchase of more products, the transport costs will not be reimbursed.
The value date of the amount reimbursed will be the same as the debit.

Pursuant to legislative decree n. 24 Of 02-02-2002, SINTESI SNC is responsible to the consumer for any lack of conformity found at the time of receipt of the goods by the consumer.
The lack of conformity is found for:

1. Operating fault
2. Internal damage due to transportation and not immediately detectable upon receipt
3. Wrong shipment

The lack of conformity must be reported within 6 months after the date of purchase.
The warranty is applied to all those products that, once purchased, show conformity defects and / or malfunctions not immediately verifiable at the time of purchase, provided that the product has been used correctly and in compliance with the attached technical documentation.
This warranty will expire at the moment in which negligence, bad preservation of the product, negligence during use or maintenance is detected. In The event that a lack of conformity is found, the consumer has the right to replace the asset, without any additional expense.

If the product purchased on is faulty or malfunctioning, you will need to follow this simple procedure to restore the asset:

1. Within 6 months of receipt of the goods, send notice to SINTESI SNC via e-mail at indicating the lack of conformity of the product.
2. Stay awaiting a written authorization that will be communicated within 2 days of receipt of the notification by the customer
3. Carefully pack the complete products of your original packaging and any accessories originally supplied

the costs of returning the product will be borne by SINTESI SNC only if the consumer is a private individual. The Companies will have to provide at their own expense for the return of the product. In any case, the product that has conformity defects must always be returned (unless otherwise agreed between the parties); otherwise it will not be possible to replace the product. Once The product has been received and the defect has been checked, SINTESI SNC will replace it as indicated above.

The customer can return goods after authorization by SINTESI SNC requesting the form called authorization return request at this form will be duly completed and returned to SINTESI SNC within a time not exceeding 10 days working.

when the goods are collected, the customer is required to check: that the packaging is intact, has not been damaged, wet, tampered with or has undergone any kind of alteration. Any Damage found must be immediately reported to the courier making the delivery. Once the courier's document has been signed, the customer can no longer contest the withdrawn product regarding the characteristics of the package delivered. Any problems mentioned above must be reported within 7 days of receipt of goods in the manner listed below. In case of failure to collect within 5 working days of the material in storage at the warehouses of the courier because of repeated inability to deliver to the address specified by the customer when ordering, the order will be automatically canceled. For each order placed, a regular sales invoice will be issued, which will be sent together with the receipt of the goods.
Any claims for damages or tampering during transport must be challenged to the carrier upon receipt and communicated within 8 days to SINTESI SNC at
after this deadline the complaint can no longer be accepted.

If the material ordered by the customer is not available, SINTESI SNC reserves the right to replace it with one of similar quality and characteristics or, in the absence of a similar product, to return to the customer the amount previously paid at the time of purchase.

It is strictly forbidden for the purchaser to enter false, and / or invented, and / or fictitious data. The personal data and e-mail addresses must be exclusively their own and not of third parties. It is expressly forbidden to make double registrations corresponding to a single person or enter data of third parties. Through our system we are able to register the ip addresses through which orders are placed, thus being able to trace the name of those who have made them in bad faith: we reserve the right to prosecute any violation or abuse, in the interest of of the privacy and security of our buyers. In the event that SINTESI SNC becomes aware of the existence of false purchase orders, fraud attempts or registrations that do not correspond to reality, it reserves the right to transmit to the competent authorities all useful information in order to facilitate investigations.

For the resolution of civil disputes arising from the conclusion of this contract of distance selling, the mandatory territorial jurisdiction is the judge of the place of residence or domicile of the consumer, if located in the territory of the state; in other cases the competent court will be the one in turin.

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Sintesi Assistenza S.n.C
Via del Lavoro 14
31013 Cimavilla di Codognè (TV)
P.I. 03724420264
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